FAQs
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Where are you based and do you travel?
We are situated in Denver, Colorado. Although our standard package covers travel within the Denver Metro area, we're ready to travel for your event. If you're considering having JUJU’S join you at a different location, reach out to discuss the options.
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Can you customize?
Yes, we are happy to personalize cart decorations and offerings. We just need your event theme, preferred colors and budget, and we'll tailor our services to suit your needs. We enjoy getting creative - there's no limit to the possibilities with our customization options.
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Will you work with my event planner?
Certainly! We would be thrilled to partner with your event planner, wedding coordinator, vendors and venue. Once you put us in contact with them, we’ll take it from there to ensure the smooth execution of your event or special day!
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Do you provide alcohol?
We are unable to purchase, transport or provide champagne, wine or any alcoholic beverages for your event. It's your responsibility to acquire and provide any alcohol per Colorado law. We can incorporate your alcohol into the machine on-site, but we're unable to handle its procurement or transportation on your behalf.
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Do you offer organic cotton candy?
Certainly! In addition to traditional cotton candy we offer USDA organic flavors made with organic cane sugar that are a healthy alternative to refined sugar. They contain no additives or food coloring dyes and are grown under strict organic guidelines - making it a clean, tasty treat.
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Is it possible to rent just your frosé machine?
We don't offer a self-service rental option due to insurance reasons, there will always be an attendant with our carts at your event.
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Do you offer options other than plastic cups?
Plastic disposable cups are included in every package. Glassware is available for an additional cost to cover breakage and cleaning expenses.
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How long does it take to set up and take down?
As we are a mobile cart we can set up and take down on-location quickly. We request access to an event site 60-90 minutes prior to the start of your event. The setup and takedown is included in our packages and there is no additional charges or fees for this time.
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What is the advance notice required for bookings?
During peak seasons, dates are often reserved well in advance, yet occasional cancellations may open up slots. It's advisable to check availability regularly. However, securing your booking sooner rather than later is recommended.
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What is your payment and refund policy?
To secure your reservation, a 50% deposit is necessary and will be applied to your final invoice. The remaining balance is due 30 days before the event. If you cancel more than 60 days before your event, you’ll receive a full refund minus a $200 administration fee. Cancelling more than 30 days before your event incurs a 50% deposit charge. Cancellations within 30 days of your event are non-refundable. Rescheduling is permitted at no extra cost, but the refund policy remains based on the original event date.
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How much room do you need?
Our cart requires a 4’x6’ area to work in comfortably. All decorations, machinery, and supplies will fit within this designated space. For our larger packages that include extra décor, we suggest allocating an 8’×8’ area.
Please ensure that our cart has access to power within close proximity (within 15 feet) and, if necessary, elevator access to upper floors (depending on the event). If your venue lacks electricity and you've selected a bar that requires power, we can include a generator in your package.
To ensure smooth service, our carts require a level surface for both assembly and operation, as well as unobstructed access for setup and disassembly.
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What is your inclement weather policy?
Regrettably, we are unable to offer rain dates due to our booking system. The host must arrange tent cover for the cart in case of unfavorable weather conditions. We're willing to collaborate with your tent vendor to ensure the tent size matches your event's needs.